1 reviews | Active since Sept 2019
Annoyed!!!!
I'm so frustrated and really Annoyed. On the 12th June 2024, I decided to buy a heater from Home choice. It was delivered on 19 June 2024 at the collection point of my choice. Fastforward I had issues with it and I called them on the 21st June 2024 requesting to return and the lady said I should sent it back where it was collected from. I did on that day. Till today no communication from them. I receive calls from courier service to say they here to collect, I have told them it's not in my house it is at the pick up point where I was advised to take it to. I have called home choice several times advising them of this they always give me different information. Today the lady said I must go back to the pick up point to take it and the delivery guys will come to my house. HOW LONG WILL I DO THIS BACK AND FORTH WITH MY PETROL AND TIME just because of not accurate information given by the customer service agents? How are they providing training?????
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team