annoyed!

Earlier on last week I sent a complaint to homechoice and they only attended to certain problems. I wanted account cleared and closed. Yet the account is still active and the interests are starting to pile up again and im sure by next week they wil be R2, never mind month end. The person that called me said he was going to close the account and then send me the paid up letter the same day. He also menyioned that everything was going to be corrected last week wensday. That was last week monday but im still waiting. I wasn't given any feedback at all. When I check my credit report there hasn't been any change since then. This goes to show just how much homechoice care for its customers