CW
Carmen W

1 reviews | Active since Sept 2018

25 Sept 2018, 14:43

Annoyed

I am so annoyed with homechoice, i ordered and paid on the 31 July already and to date no parcel. When i contact them they give me the run around with no real answers. I called on even date and was told i must wait for an sms to see if i will get my parcel or a refund. I mean really, how long does it take to deliver a parcel from Cape town to JHB. Then customer care tells me to call courier company, what a nerve, is this not your job Homechoice. I want my parcel or my money back.

0
Replies (2)
Homechoice
Homechoice's reply25 Sept 2018, 15:34
Official

Good Day

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

Best regards,

Homechoice
Homechoice's reply25 Sept 2018, 15:43
Official

Good Day.

Thank you for raising your concerns with us. We are very sorry to hear about your service experience.

For us to successfully address your enquiry please provide us with the following information:

· Identity number / HomeChoice account number:

· Name and surname:
Cell and home/work number:

Kind Regards.

Lee-Ann

Best regards,