Angry, stressed out customer

Okay homeChoice I will give you another opportunity to sort this mess out... I have received a call from a agent today but it was to ask me if I want to order something so I asked if she can find out for me is ***** department up and running and she rep**** yes so I called the department but no answer, I called customer care so they can transfer me and again I had to listen to a song while my airtime is running just the thought of being handed over to your lawyers is realy giving me a headache and me calling daily with no answer i hope you know in what state you putting me because that almost R8000 bill that you say I owe you but I owe you absolutely zero cents is not even a joke you taking people for a joke HomeChoice and blocking them from doing other things by blacklisting them for your negligence.... I just pray this will just be over soon...its almost a year I'm struggling with homeChoice.