1 reviews | Active since Nov 2020
Angry
I m not happy with how home choice is handling my problem .I got a call whereby their consultant called and told me that they were selling blankets whereby I buy 3 and get the 4th one for free .The call I ll regret for the rest of my life ...Now the blankets arrive and I m not happy with quality.There and then I called their office and told them I wasn't happy with the order as a result I don't want the blankets anymore .They promised to send a driver ..After 3 weeks the driver is sent to collect the blankets ..I gave the driver the blankets .They were in a bag tht fitted all of them when they arrived but as soon as I took them out they didn't fit cause when they arrived the bags were compressed .Now their courier came to collect and the problem is according to them they have 2 blankets .I told them that the driver has confirmed and their warehouse tht they have received 3 .Now they are charging and want me to go to the police station for an affidavit..Why am I being inconvenienced for something tht has nothing to do with me .I ve released all the blankets that were with me why can't they call their warehouse and the driver who came to collect about the other blanket as it was on a seperate bag
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team