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Ntlanjeni S

1 reviews | Active since Oct 2020

17 Oct 2020, 16:45

Angry Client - Home Choice

I have never been so angry and annoyed about the service received from Home Choice, i ordered bedding sets and Blankets, i received my order only after 2 months and when checking the parcel, my order is not full, only received bedding sets. Waited for a while, when making a follow up with them i have been told that my Blankets are on the way....i waited impatiently.... after waited so long till to date never received those blankets...to my suprise when receiving my statement....i have been billed for the blankets that i have never received....No man How come....i called them, i have been sent from pillar to post, this is so ridiculous, not acceptable at all, and iam receiving numerous calls from their collections deparrment demanding me to pay for the blankets as well, instead of solving the problem they are pestering me with calls....And now im being told that Blankets got lost with their courier and its still under investigation and they demand me to pay while investigation is in proceaa....No man im so fedup with home choice with their stories, You guys are so negligent, unproffessional and your Service is very veru poor, how can you demand payment for items never received, i will never do a business with you again , NEVER AGAIN

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Replies (1)
Homechoice
Homechoice's reply19 Oct 2020, 07:35
Official
Hi Ntlanjeni.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice