SR
Sophie R

1 reviews | Active since Apr 2013

26 Jul 2015, 17:05

Angry about my cash paid goods not deliverd

My name is sophie rabothata I made a cash order payment of four items for R7210.62 on the 9 June 2015 for luggage set, pots set, duvet set and Milano coffee table and I received 3 items except the Milano coffee table of which till now I don't know what's the delay. I phoned home choice 11 times since June 24 till now with no luck and I was told that the goods was retuned back 2 times to homechoice I don't know why. I did not even get a phone call that my good is on the way or not. With the other 3 items delivered, I received an sms from Homechoice that my goods were dispatched and will be delivered soon but with Milano table I didn't get anything . They wanted a proof of payment and I emailed it on 11, 13, 16,and 22 of July to [Email Removed] people I spoke to were Natalie and Sherief Hendricks and they promised to look into the matter till now I don't get any response from any of them nor homechoice. They have seen a proof of payment and confirmed the receival of it but I don't understand why is it taking them long to help me, August 9 will be marked as the second month without receiving my goods. im now appealing to Homechoice to get my coffee table or REFUND. angry!!

0
Replies (1)
Homechoice
Homechoice's reply27 Jul 2015, 10:56
Official
Hello Nkomi,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team