Angry

I work for Finance industry of which every 3 months we check our ITC status. Only to found that Home choice has opened an account on my name that I was not aware of. And when I called the call Centre. My address and my contact numbers are way different from this ********** account. Now the consultant who assisted me with this query is giving me the run arounds about a dispute form that I need to fill in and send it through to them. They say my query has to pass through the supervisor first. Why would I wait for a piece of paper the whole 3 days to be emailed to me. Is that how they treat people. I guess they are working with these **********. I need that form asap so my name can be cleared from ITC. And I have seen reviews in the past that that's how they operate.