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gerhard S

1 reviews | Active since Dec 2012

20 Jul 2015, 20:32

And we wait and wait and wait

This is just one example why our country is going backwards, that's besides Eskom, e-tolls and hundreds of other things. In may I wrote about beds we bought from homechoice that was broken, with no response. In June I wrote again. Hurray, at last we got a response,or let me say something to let us shut up for a while. So we got a call from a man Mr Ryan,must say a first for homechoice, a friendly man that explained and told us they going to exchange the beds ect. and that we must have patientce, it must come from the warehouse. Well that is where it stayed till now.Im really fedup, How f******n long can it take. its almost 4 months now. Where is the homechoice warehouse? china? are they importing it with horse and cart? Homechoice is the last place I will ever buy from.So anyone reading this think twice before buying from homechoice!!!

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Replies (1)
Homechoice
Homechoice's reply21 Jul 2015, 12:34
Official
Hello sharny,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team