1 reviews | Active since Dec 2023
****** and *******
I've never been so angry , I ordered blankets and duvet covers for winter on the 20th of June then on the 24th on the discover while tracking my order, that the goods are on route, while on that then I make an initiative to call the company customer support to advise them that them that the address for delivery they should advise the warehouse and couriers that I can't be reached after 5pm and I'm a Five day worker, still on that on the 25th I discovered that the order apparently was delivered, now the question was to whom ,? And where? I again call to ask and advise Home Choices an customer agent advises me that they will investigate and contact me the day goes by then the next day on the 27th I write an email to customer support advising them of the situation, just to get a reply that I received the order on the 20th of June? and I should send an affidavit to them to indicate I didn't receive the order ....I'm very disappointed at Home Choice I've bought from them many times and I've never went through such their customers support centre is use less their tracking system is stupid and the couriers wow I can't even say who signed for my order? Did the call me ? Did that idiot they gave the good to identify themselves?
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team