An account was **********ly opened in my name

An account was **********ly opened in my name. I’ve reported this to homechoice about a month ago and asked for a letter for acknowledgement, I called for a follow up yesterday where I was promised that I would get a call back, I have not received the call. I am in process of applying for a bond and this is negatively affecting my credit score. Dealing with this type of incompetence is highly frustrating !