Amost a month and no delivery

I placed an order with you Homechoice on the 29 September, on the 14 October someone called me to check if i have received my order and i advised them that i have not received it. They advised me that the address on the system was incorrect, this was strange to me because they had delivered already to me in July on the same address. Anyway, we update the address information and they promise me that the order will be delivered soon. Nothing has been delivered and we almost a month now, i spoke to Olwethu Maholwana who is apparently management and on the 19 Sept and she promised that she will escalate and my order will be delivered by the 20th. I am appalled to say the least by this service, they have no regards for their customers but they are always calling to get you to order stuff. what about your promise to deliver in 14 days?