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refiloe S

1 reviews | Active since Apr 2015

17 Apr 2015, 06:26

amateurs sent to assemble my order

I placed an order at home choice about two months ago, which was a bedroom dressing table and head bored. Firstly it took forever for it to be delivered, I had to call the call Center to enquire about that then when the order finally arrives it took another 2-3 weeks for it to be assembled and even with that, I had to fight for it to happen. Now that it is assembled, we've noticed that it was assembled incorrectly, the wood was damaged and the cupboard is not opening properly. I spoke to the guys who were assembling it about what I had noticed and I was told they would come back the following day, till today I'm still waiting. I'm sitting with furniture that is incompletely/and incorrectly assembled which is very frustrating and an inconvenience. I'm sick and tired of always having to fight about the same problem whereas home choice should also do follow up on they're customers, I'm even thinking of returning the goods. Please help

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Replies (1)
Homechoice
Homechoice's reply24 Apr 2015, 14:22
Official
Hello refiloe1989,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team