Almost R4 000 Paid and Still No Proper Resolution

HomeChoice has the worst online customer service experience I have ever dealt with.

On 8 April 2026, I placed an online order for the Azuki 15-piece Queen Assorted Blanket Combo worth almost R4 000. After placing the order, I never received a confirmation email. My order remained stuck on “awaiting payment,” and despite trying for weeks to get assistance, I received little to no proper support.

Eventually, I managed to get help from Mark Wagenaar, who cancelled the order. Unfortunately, even that did not resolve the issue, as I have now been waiting almost two weeks for my refund. To make matters worse, Mark has also not been responding to my follow-up emails regarding the refund process.

I also want to make it very clear that I am not interested in copy-and-paste customer service responses. I want real action and accountability. Spending almost R4 000 only to be ignored and endlessly delayed is completely unacceptable.

If this matter is not resolved within 48 hours, I will have no choice but to escalate it to the Consumer Goods and Services Ombud (CGSO) and, if necessary, the National Consumer Commission (NCC).

I would still prefer to resolve this directly with HomeChoice, but the lack of urgency, poor communication, and failure to properly assist customers has completely broken my trust in this company. Customer trust is one of the most important things a business has, and once it is broken, the damage to your reputation speaks for itself.