Alleged arrears Fonechoice account

I have been battling with Fonechoice and Finchoice since 05 May 2015 to sort out my Finchoice account that was placed on hold due to my Fonechoice account allegedly being in arrears. <br> <br> After numerous telephone calls and E mails nothing has been sorted out to date. Fonechoice has sent me a E mail stating that my account is not in arrears and the matter has been referred to the IT department <br> <br> The call centre agents are like robots and tell you there is nothing they can do , as as they claim \ the system says so "<br> <br> Finchoice acounts department tells me that I am now rated as a slow payer "