Agents are not aware of \Terms and Conditions""""

Registered online for a Homechoice account - account was approved and credit limit given, etc. Upon initial call to Fonechoice, I was told that no purchases can be done through Fonechoice as you have to be an existing client of Homechoice for at least 6 months. How is this possible as they are a subsidiary of Homechoice yet you first have to maintain a credit record with Homechoice. When opening an account ANYWHERE you have to be 'approved' - Credit check/ITC checks etc, yet any given person can open an account with Homechoice, but it does not guarantee you can make any purchases. Amongst several calls to Homechoice, a call centre agent (Sharief) advised that this is not the case and that someone (feels like anyone) will contact me shortly to discuss and handle the complaint - call was made 21/05/2015 @ 10h50am - and when calling back this morning (22/10/2015)I spoke to a supervisor - Rochelle and asked her to tell me where exactly on the website does it state I have to be an existing client and she confirmed that it was not on their website. How are accounts being opened/ credit limits given but one is unable to use the account?????