Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

15 Aug 2017, 10:36

Agent insulted me

I reported so many times that the order I got it's not the one I asked for but homechoice didn't care instead they sent an agent to insult me and tell me how uneducated I am how can't read and use the order online application form. If supporting Homechoice it's the thank you I get thanks. I requested to speak to a manager for further assistance but the call was dropped on my ears. I will never never in my life order or refer someone to Homechoice to be insulted by an agent. I'm really disappointed

0
Replies (2)
Homechoice
Homechoice's reply15 Aug 2017, 11:54
Official

Dear Ms R Thela


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

's update15 Aug 2017, 15:34
Reviewer Update
even the last query I reported you only said you will come back to me none of that happened instead I get a rude and non-patient agent. Who doesn't know what is customer service if I only I knew that this would happen I would not have bored myself from the start. Home choice you don't care about our views you only care about our money something that you won't finish. I feel pity for the new customers and the people who are planning to buy because of the impatient people you are and not willing to meet the customer half way. I ORDER THIS AND I RECEIVE WHAT I DON'T KNOW I DIDN'T ASK FOR. I WILL ESCALATE THIS I MEAN ALL THIS I WON'T PAY FOR WHAT I DON'T WANT,WHAT I DIDN'T ASK FOR....