AGAIN YOU FAIL!!!!USELESS SERVICE - DISGUSTING- DISSAPPOINTING

Good day

I just spoke to Ongeziwe at your call center who just confirmed that I can reverse a payment for a order I placed for a Barbie girl bedding set. Payment went off on my account and I spoke to another of your agents yesterday she said she sent an email so that my order can be sent through to me; but now Ongeziwe requested that I can reverse the payment. I will not be indebted to you because YOUR EMPLOYEE SAID REVERSE THE PAYMENT. By far really you have given me the worst service. Like even your contact center agents they just stupid; they are just not professional they are clueless; you call the same time but they speak different policies and procedures.

Now I must disappoint my daughter and tell her that she is not getting her gift

I really must say you give appalling service