CP
Cheryl P
1 reviews | Active since May 2024
06 May 2024, 20:37
Again repeating myself for bad service
Hi just to let you guys know I had to ask my daughter to help me with he complaint because I'm of old age. I went to the branch with the 2weeks and spoke to Sihle the manager she never took note of me always telling me to wait because she is busy with clients yet my problem was a complaint and she is the manager. I went the 2nd time she gave me a whatsapp number to send her the pictures I have proof as well but not once did she reply to my whatsapp. Now Hello peter want to remove the complaint because my daughter help her mother a old lady to get assistance from Homechoice. TO TOP IT off Homechoice took their installment but I'm still sitting with bad quality couches. Why doesn't homechoice assist me its been more than a month now.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
07 May 2024, 07:11Hi Cheryl,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply07 May 2024, 07:11
Official
Hi Cheryl,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
CP
Cheryl P's updateReviewer Update
07 May 2024, 21:14Today Candice called me and told me that she can't replace the couches and that she can have the couches fixed but I will pay for he damages as if I'm the one that made a hole in the couches and the stitches I caused when it's clearly a manufacturing fault and all I have been waiting for is a replacement. So what's the point I lay a complaint I started with the MANAGER AND NOW LAYING A COMPLAINT AND NOW EVEN THE COMPLAINT DEPARTMENT IS NOT WILLING TO CORRECT THE PROBLEM.SO IF YOU ARE NOT GOING TO REPLACE IT HEN REMOVE THE COUCHES FROM MY NAME OR I WONT PAY THE COUCHES. BECAUSE I CAN NEVER BEG. FOR QUALITY COUCHES AND BETTER SERVICE FROM HOMECHOICE
CP
Cheryl P's update07 May 2024, 21:14
Reviewer Update
Today Candice called me and told me that she can't replace the couches and that she can have the couches fixed but I will pay for he damages as if I'm the one that made a hole in the couches and the stitches I caused when it's clearly a manufacturing fault and all I have been waiting for is a replacement. So what's the point I lay a complaint I started with the MANAGER AND NOW LAYING A COMPLAINT AND NOW EVEN THE COMPLAINT DEPARTMENT IS NOT WILLING TO CORRECT THE PROBLEM.SO IF YOU ARE NOT GOING TO REPLACE IT HEN REMOVE THE COUCHES FROM MY NAME OR I WONT PAY THE COUCHES. BECAUSE I CAN NEVER BEG. FOR QUALITY COUCHES AND BETTER SERVICE FROM HOMECHOICE