ACT ON CUSTOMER COMPLAINTS PROMPTLY

I am a customer of Homechoice. When I paid my instalment in September 2020, I left a balance of R0,01. When I received October 2020 statement I was shocked. It reflected an interest of R5,89, and account balance was now R5,90. Worse still, instalment to pay was R8,86. I sent an email on 13 October 2020 to Homechoice to seek for clarification. I made two calls to Homechoice, asking them to call me. After each call, I would be assured that someone would call me. Instead, I received calls from sales representatives, praising me that I am a good customer, and persuading me to buy. This didn't go down well with me, that these people still want me to buy, but do not want to respond to my query. Response to my query finally came on 16 October 2020, indicating that my account is fully paid. I then asked for a statement with the correct information. The response was that I would receive this within 24-48 hours. Right now it is more than 100 hours and I have not received it. If I was paying my instalment by direct debit, they would have debited my account when I do not owe them anything. This is one reason why I will never allow Homechoice to effect direct debit to my Bank Account.