Account opened without my knowledge.
<p>Ive never even heard of Homechoice and yet I have now revived my second invoice from them with my home address and ID number. After receiving the first invoice. I contacted the call Centre to enquire how this account was opened without my knowledge. The agent could give me no details except to vaguely say I was on their system. She assured me the account was removed.</p> <p>Unfortunately, I just received my second invoice for an account I never even opened - never mind used...</p>
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Homechoice's replyOfficial
21 Oct 2016, 08:08Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply21 Oct 2016, 08:08
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,