Account Opened **********ly/ BAD SERVICE FROM BONISWA

I CALLED IN on 31.08.2020 after realizing this company deducted R642 from my personal account with the reference Homechoice!

I never opened an account with you or have i ever agreed to any account telephonically. I called and was told my identification document was used and also bank account number was used to open the account. I spoke to an advisor by the name of BONISWA from Homechoice who was EXTREMELY RUDE WHEN I REQUESTED MORE INFORMATION AROUND WHAT TRANSPIRED. ALL SHE COULD DO IS ADVISE ME WITH AN ATTITUDE THAT THIS IS A ***** AND HOMECHOICE WILL INVESTIGATE. WHAT THE HELL ABOUT MY MONEY THAT I NEED NOW???????

IS THIS THE KIND OF SERVICE YOU PRIDE YOURSELFS IN? IM STILL WAITING FOR THE EMAIL I WAS ADVISED I SHOULD RECEIVE TO LODGE AN INVESTIGATION AND IM EXPECTING FEEDBACK ON THIS OR SHOULD ESCALATE THE MATTER FURTHER