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CP M

1 reviews | Active since Dec 2017

02 Feb 2018, 14:16

Account No:*** - ParcelNo: PFS***6 + PFS***4 Invoice ***9WRONG ORDER + MISSING ITEMS ON MY ORDER

I am SO disappointed with HomeChoice

I got my order delivered yesterday the 1st February 2018 and the order is 100% incorrect. The order I got is 1 comforter set and 2 duvet set and NO EASYBED FITTED and NIGHT FRILL included in the order. My Online Order number is ********** 7 which was supposed to be Sierra 24-piece super luxury comforter set at R4649.00 I paid R 4649 cash on the 15th January 2018 FOR 2 X 3 piece COMFORTER SET and 1 DUVET Set .

PLEASE CAN HOMECHOICE CORRECT MY ORDER ASAP AND I AM NOT GOING TO PAY ANYTHING TO RETURN THIS WRONG ORDER, HOMECHOICE WILL COLLECT THE WRONG ORDER AND GIVE ME THE CORRECT ONE I PAID FOR.

Can you tell Charmaine Apples to pack my CORRECT ORDER as per what i paid HOMECHOICE - (The order was done on the 10 Jan 2018 ONLINE and payment done on the 15th Jan 2018)

I am not willing to pay any extra amount for your mistake done.

My number is ********** 870, please call me ASAP

The other thing is, I have been chatting with Homechoice via Order with HomeChoice FACEBOOK messenger and the person who is replying to my chat is basically telling me I didn’t order via her/him so I need to call ********** 324 which I did with no luck, now how can HomeChoice make online ordering application then their Agents can basically tell us we didn’t order from them. Why do they have agents who can’t even call us to assists?

just call the contact that i gave you mam I didnt received any call from you my number is ********** 870 Why can't someone call me i am also a sales agent you did not order for me and i cant help you,call customer service Thank you so much. I got all the proof I need to show how poor your service. When you work for a company and a client's asks to be called you don't do what you just did but at least call the client so that you here them out. Just because I didn't order form you then you can help me then why did HomeChoice make online ordering? If you going to tell us we didn't order from an agent ????? Seen 1:48pm Chat Conversation End

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Replies (5)
Homechoice
Homechoice's reply02 Feb 2018, 14:19
Official

Good Day Mma Kutlwano Mndebele.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Customer Support Team

CM
CP M's update02 Feb 2018, 17:13
Reviewer Update
I have been waiting for the call and no one has came back.... Homechoice I paid for the attached order and as for missing items, why no one has called me and sort my issue out
CM
CP M's update06 Feb 2018, 15:37
Reviewer Update
Hi Lee- Ann any feedback from your side? yesterday you said you will call me back, I am still waiting for your feedback
CM
CP M's update07 Feb 2018, 09:54
Reviewer Update
Hi Lee- Ann, there is a guy at my home to collect the wrong order but now he is saying just because the boxes are open he cant take it. His name is Floyd and his number is ********** 228. Please can you call him and explain as I have tried to tell him that the order is wrong and I need it to be returned asap but he says he cant take it as its opened. Please can you call him to explain further as he is at my home right now
CM
CP M's update07 Feb 2018, 13:19
Reviewer Update
Hi Lee- Ann as you have collected the wrong order which had missing items. what is the way forward now? When will I get my correct order and what will be the procedure of making sure I get the correct order this time as the company that delivers says they will not take the order back if I open it? How am I going to know that the next order is 100% what I ordered this time??