NM
Ntokozo M
1 reviews | Active since May 2013
17 Sept 2015, 10:29
ACCOUNT IN ARREARS
Hello Peter,<br> <br> Please assist , Homechoice have been debiting wrong amount for my account as per telephone conversation with their customer service .<br> <br> the installment was suppose to Be R490,but they were debiting R270.and my account is in arrears .<br> they advised they will reconcile the account and bring up to date on 14/09/2015.<br> <br> Again I contacted them to confirm if they have reconciled the account ,but the other consultant told me that I need to pay the arrears with was not my fault but their bad account management system.<br> <br> The arrears are affecting my credit record very badly.<br> <br> Regards.<br> NG Masango
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Homechoice's replyOfficial
18 Sept 2015, 11:39Hello Ntokozo90,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Sept 2015, 11:39
Official
Hello Ntokozo90,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team