GJ
Gugu J
1 reviews | Active since Apr 2024
02 Sept 2024, 12:50
Account in arrears
I had my account paid up in December 2023 and they went to list my account as in arrears with the credit bureau from January 2024 to April 2024 and now I am struggling to get hold of their legal department. I have left emails and phone messages and no one has returned back to me
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Homechoice's replyOfficial
02 Sept 2024, 13:42Hi Gugu,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
Homechoice's reply02 Sept 2024, 13:42
Official
Hi Gugu,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice