QC
Queen C

1 reviews | Active since Nov 2022

26 Oct 2024, 12:55

Account handled unprofessionally

If 0 stars was available I would have gave them that. I have never come across such an unprofessional company. Firstly I did not even order the items they sent to me I like them and they were on the list of things I liked. Next thing these were delivered at my work address.

My account went in arrears and debt collection companies keep calling me. So Blake associates I think called and arranged a payment plan to debit my account every month a certain amount I accept the debit mandate and they debited my account once that first month we had agreement and they did not even debit my account till this year where I have accumulated a higher amount and it’s been handed over to Nimbl who also did not escalate my complaint.

So it is not my fault that you did not debit my account when I had agreed and accepted the debit mandate with Blake I’m assuming. And now being called by 2 different debt collectors, this is definitely not professional and this is negatively affecting my credit score because of your negligence so I want you to sort it out by closing this account remove yourself from affecting my credit score because it’s your fault and I will not pay anything into you handle my account in professional way.

All penalties to be removed because I wasn’t going to be where I am now if your debt collector handled this professionally. So close this account wipe everything clean remove my information from my database because you have failed and I am being treated unfairly.

I spoke to Nimbl 2 weeks ago and told them to give you the call recording for you to deal with my complaint I gave you 5 working days to contact me and you did not.

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Replies (1)
Homechoice
Homechoice's reply28 Oct 2024, 08:32
Official
Hi Queen,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
The Customer Support Team