ACCOUNT HANDED TO THE ***** DEPARTMENT FOR CHANGING MY ADDRESS

My account has been suspended. The orders that I made were cancelled. The reason that I was given was that I changed the address online and now the address is different from what they have. They asked to send a list of documents which I did and now still I am being told that the documents that I sent are invalid. The proof of residence that I sent is not up to standard and I was asked to send a 3 months bank statetement. I recently moved to a new place hence the reason why I changed my address but I did not have any proof residence of the new address hence I sent my lease agreement. Apparently the lease agreement is not proof of residence.

I went to my bank on saturday to change my address so that I can have my bank statements to show the new address and I am being told that the bank statement that I sent is still not valid. My account was reffered to the ***** department and now when I call, I am being treated as if I committed *****. I am asking what wrong with the documents that I sent and no one is able to expalin that to me. I have been a loyal customer customer to Home Choice and have never even missed a payment. Recently before this whole drama, I purchased a pair of shoes and I received them at the new address that I changed on the system. So I do not know when this became an issue. To make matters worse, I have sent all the required paperwork that they have requested including the new bank statement with the new address. When I phone, the people I speak to are very rude to me and they just say we have not received anything from you so we cant help you. I have all the communication that I have been doing with homechice and it seems that everytime, I speak to a different person who tells me different things.

Is this how we should be treated as loyal customers? If I am no longer allowed to buy for any reason, I should at least be given a valid reason.