Account *****

I have an account with Homechoice since 2015 and I paid it off early this year, early June I got an SMS telling me that an amount of R1600 will be deducted from my account and I called homechoice to confirm or should I say to find out what's that for. That's when I was asked security questions and I failed them because my details were updated without my knowledge. The consultant told me that they can't assist me since I failed security questions and I tried several times different consultant until one heard me out and assisted me, she told me to go to police station to do affidavit and certify my ? copy, also gave me ***** dispute form. After sometime I decided to check the process with my dispute, consultant told me that according to the notes made by ***** department it was cleared but I'm still getting SMS from homechoice to pay my account to avoid my credit record being ruined. Last week I decided to call homechoice again to see what's really goes on and the consultant told me that my case it's still being investigated which was totally different from what I was told in July.. I'm currently busy with my home loan application and this whole thing is causing a delay..