Account - Decline - Existing Customer

Item: Homechoice
Rating: 1
Author: Marie J

Good Day

I have an existing Home choice account that is paid up to date and not in arrears. On my online account it shows that I have a little over R5000 credit available. When I placed an order it says that my order was declined. Why do you people do this when the account is not arrears. This is just very bad. Won't recommend anyone to open an account with this company.

Helpful (0)

Replies (2)

Homechoice's replyOfficial

12 Jul 2018, 10:24

Good Morning Marie Johnson,

Thank you for your post on the Hello Peter Forum.

We have taken the time to acknowledge the dispute logged. Please accept our sincere apology for the frustration.

An agent will be in contact with you shortly to discuss your existing account.

Regards,

Customer Support Team

Homechoice's reply12 Jul 2018, 10:24

Official

Good Morning Marie Johnson,

Thank you for your post on the Hello Peter Forum.

We have taken the time to acknowledge the dispute logged. Please accept our sincere apology for the frustration.

An agent will be in contact with you shortly to discuss your existing account.

Regards,

Customer Support Team

Marie J's updateReviewer Update

23 Jul 2018, 10:36

Well still no contact from any of your agents. Don't bother to contact me. I will pay my balance then I am done with this company.

Marie J's update23 Jul 2018, 10:36

Reviewer Update

Well still no contact from any of your agents. Don't bother to contact me. I will pay my balance then I am done with this company.