Account balance

A month ago I compained about home choice for delivery delay.finally received the parcel, one blanket out of stock until I received the massage that state that the blanket is canceled because of no stock, now I send the email querying the balance which was still the same before canceling the blanket, I was told that it will never change no matter the cancellation. Home choice please rectify my account balance, I wont pay for something that I don't have