Account and Product Complaint

1st complaint: I am very disappointed, I have lost 50 points on my credit score because Homechoice shows I have skipped a payment for February 2022, I immediately called them and the accounts department said my account has never been in arrears. They have advise that they will notify ITC. There is still no change at ITC. 2nd Complaint: I bought a set of ceramic pots for R4000, I used the large pot once and it started to chip inside, I sent the photos months ago and I am still waiting for answers. I will not buy one more thing until my Account and pot is sorted. I tried calling the Headoffice number but there is no answer and the call center keeps hanging up the call.