Account

An elderly colleague is struggling to consolidate her account . MS. B Masuku Account ref : ********** 42 Her receipts for payments made add up to the full amount outstanding as per the initial account statement received . Homechoice is stating that she is outstanding with almost 3 months premiums , which is incorrect. She has been requesting a detailed statement of account to be forwarded to her in order to review and resolve the matter , however has still not received any. Calling the call centre is not an option , as they wont talk to a third party regarding the account and the lady is elderly and suffers from severe asthma. Thus a conversation is difficult to maintain for her. Please assist urgently.