MS
Millicent S
1 reviews | Active since Feb 2024
24 Mar 2024, 23:42
Abused by Homechoice
On the 23rd of November 2024 homechoice debited my account but our agreement was that they will debit on the 25th of every month. I reversed the money. On the 24th I went to Homechoice to settle my account because my employer had informed me that my contract will not be renewed. I asked how much was the settlement, they gave me the amount I paid it off, I then asked for a paid up letter and they gave me. After few days Homechoice called me told me that I owe them 500 rands and I was surprised because I thought I had settled. I sent them the paid up letter and the letter I got from my employer stating that the contract has ended. They told me that they need UI letter. I informed them that my employer said I will get the letter on the 31st March. But Homechoice debited R609 on my account. I'm so heartbroken I have been their loyal customer for years I have been paying my account well and they do this to me. They promised that the insurance will pay because I lost my job.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
25 Mar 2024, 07:46Hi Millicent,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply25 Mar 2024, 07:46
Official
Hi Millicent,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's replyOfficial
02 Apr 2024, 07:49Hi Millcent,
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply02 Apr 2024, 07:49
Official
Hi Millcent,
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team