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Siphiwe N

1 reviews | Active since Apr 2026

06 May 2026, 08:21

Absolutely terrible experience with HomeChoice.

It has now been OVER 2 WEEKS and my order is STILL stuck on “waiting payment” despite payment being made and proof of payment being sent multiple times.

At this point, it genuinely feels like HomeChoice has ****** my money.

What makes this even more suspicious is the fact that if the payment supposedly never went through, then why has the order not been automatically cancelled after more than two weeks? Why is it still sitting there pending instead of being reversed or removed from the system?

That makes absolutely no sense.

So either:

* HomeChoice received the money and is refusing to process the order properly, OR * their systems are completely broken and nobody there knows what they’re doing.

I have sent MULTIPLE emails with proof of payment attached and HomeChoice has ignored every single one of them. Not one reply. Not one proper explanation. Nothing.

Trying to contact support is a complete joke. You sit on hold forever just to get nowhere. The customer service is pathetic.

What’s funny is they suddenly become VERY efficient when they want people to use their ridiculous credit facility with overpriced products and insane repayments. Then suddenly everything works perfectly. But the moment you pay directly with your own money, you get ignored for weeks.

It honestly feels like this company cares more about trapping people in debt than actually helping paying customers.

I also have screenshots of:

* the payment confirmation, * the order still showing “waiting payment,” * unanswered emails, * and call logs from trying to get assistance.

At this point, from a customer perspective, this feels no different from having money taken and then being ignored afterward.

Avoid this company if you value your money, your time, or your sanity.

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Replies (7)
Homechoice
Homechoice's reply06 May 2026, 08:30
Official
Hi Siphiwe.

Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.

If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind regards,
The Customer Support Team
Homechoice
Homechoice's reply06 May 2026, 08:31
Official
Hi Siphiwe.

Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.

If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind regards,
The Customer Support Team
SN
Siphiwe N's update06 May 2026, 08:44
Reviewer Update
Interesting how I was ignored for over TWO WEEKS despite multiple emails, proof of payment, and attempts to contact support.But the moment the complaint became public on HelloPeter, suddenly the issue became a “priority” within minutes.That alone says everything about how this company treats customers behind closed doors.I’m still waiting for an actual resolution, not automated copy-paste responses.
SN
Siphiwe N's update06 May 2026, 08:55
Reviewer Update
This situation just keeps getting more ridiculous.After ignoring me for OVER TWO WEEKS, suddenly HomeChoice responds within minutes after the HelloPeter complaint goes public.And now, after all this time, they suddenly tell me there is an extra R55 “fuel surcharge” that must be paid before they can release the order.Are you serious?I already paid R120 for delivery when placing the order. Delivery was NOT free. So why is this extra charge only being mentioned now after weeks of silence?If HomeChoice had communicated properly from the beginning and told me about this on the day I ordered, I would’ve paid it immediately without any issue.But instead:
  • they took the payment,
  • left the order sitting on “waiting payment” for over two weeks,
  • ignored multiple emails,
  • ignored support requests,
  • and only became responsive after being exposed publicly on HelloPeter.
Now suddenly there’s an extra fee nobody mentioned before?At this point, I don’t even want the order anymore. I want a full refund.I’m leaving this entire situation here publicly so other customers can see exactly how this company operates and decide for themselves whether they want to risk dealing with this kind of service.
SN
Siphiwe N's update06 May 2026, 12:07
Reviewer Update
Interesting how the moment I publicly asked for a refund, the communication suddenly disappeared again.I rep**** privately to the reference email and made it clear that I no longer want the order and want a full refund instead, especially after the surprise “fuel surcharge” that was never mentioned at checkout.Now suddenly:
  • no acknowledgment,
  • no automated response,
  • no follow-up.
Nothing.So I’m leaving this here publicly since that seems to be the only time this company responds to customers.The pattern is becoming very obvious:
ignore customers privately, then suddenly act responsive once everything is exposed publicly.
SN
Siphiwe N's update11 May 2026, 13:55
Reviewer Update
Another update on this situation because the excuses just keep changing.First, my order was delayed because it was supposedly “Awaiting Payment” even though HomeChoice already took the money from my account successfully.Then after weeks of ignored emails and silence, suddenly the issue became a new R55 “fuel surcharge” that was NEVER mentioned during checkout... despite the fact that I already paid delivery fees.Now suddenly the latest explanation is “technical issues.”So according to HomeChoice:
  • first the payment was the problem,
  • then fuel surcharge was the problem,
  • now technical issues are the problem.
Meanwhile:
  • my money was taken immediately,
  • my order stayed stuck for weeks,
  • communication was ignored,
  • and I only started getting responses after exposing the situation publicly.
And even now, after clearly requesting a FULL REFUND and explaining that I do not use WhatsApp, they are still trying to redirect me to WhatsApp instead of properly resolving the refund through email.At this point the entire situation looks completely disorganized and unacceptable.I have now officially escalated the matter to the National Consumer Commission and will be adding their latest “technical issues” email to the complaint as well.I no longer want the order. I want my money refunded.
SN
Siphiwe N's update12 May 2026, 08:55
Reviewer Update
Another unbelievable update in this situation.After:
  • admitting in writing that they RECEIVED my payment,
  • demanding an extra R55 “fuel surcharge” before releasing the order,
  • and later blaming “technical issues” for delays and ignored communication,
HomeChoice has now cancelled the order claiming they “have not received” my payment.So let’s summarize the constantly changing story from HomeChoice:
  1. The order was delayed because it supposedly showed “Awaiting Payment.”
  2. Then they admitted payment had actually been received.
  3. Then suddenly there was an extra R55 fuel surcharge needed before the order could be released.
  4. Then they blamed technical issues.
  5. And now suddenly the payment was supposedly never received after all.
Meanwhile:
  • the money was successfully deducted from my account,
  • proof of payment was sent multiple times,
  • delivery fees were already paid,
  • and I still have not received a refund.
At this point, the contradictions speak for themselves.I have added this latest screenshot to my National Consumer Commission complaint as further evidence because the explanations coming from this company keep changing every time the previous excuse falls apart.I no longer want the order. I want my money refunded in full.