ABSOLUTELY POOR SERVICE AND NO FIRST CALL RESOLUTION!

I purchased from Homechoice for the very first time online and when I created my profile they automatically had my old address, at first I didn’t know how they got this address and changed it to my current address. Thereafter when I checked out and made the payment , I got a notification informing me that my parcel will be delivered to the old address. I placed the order on Sunday and knew they were closed so I called them yesterday (Monday) to change the address. I called the customer care line and spoke to a guy who informed me I needed to call another number for this to be changed as he can’t assist me, mind you he didn’t even ask for my details to check my account and told me I need to email them a copy of my ID and proof of residence, why? I didn’t give you the first address to begin with! . Long story short I called the department he referred me to today and they told me to call customer care again. As angry as I was I called the customer care department about 8 times today with no luck. My call either rings for 2 minutes and then gets dropped or I hold for minutes on end with no help! And the worst part is I paid cash for this!!!! For my very first time purchasing from them I’m utterly disappointed!! All of this trouble just to change my address!?