Absolutely Disgusting Service

I am extreamly dissapointed in how homechoice customer service and credit department is treating me, on the 9th of May i e mailed ALL relevant documentation to homechoice regarding my name and surname change along with OLD AND NEW ID AND PROOF OF CURRENT ADDRESS, to this day none of my details have been updated on homechoice or finchoice, excuses upon excuses and more excuses, my PROFILE was blocked and i have no access to log onto my profile, i have asked to have it unblocked on numerous occasions but still all is blocked, i cant log into my profile, neither do a password reset, what kind of business is homechoice conducting ? Rude customer service, non sympathetic non understanding staff members, no communication no feedback !!