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HomeChoice is holding me responsible for purchases I never made

I am extremely concerned and disappointed with HomeChoice.

I have been accused of purchasing goods that I never ordered or authorised. I did not make this purchase, yet I am now being held responsible and expected to pay for something I did not buy.

I do not understand how an account can be linked to my name and purchases attributed to me without proper verification that I was the person who placed the order.

I am requesting that HomeChoice investigate this matter urgently and provide me with proof of the alleged purchase, including the order details, date of purchase, delivery or collection records, and the verification used to authorise the transaction.

I dispute this alleged debt and do not accept responsibility for goods I never purchased. I also request that collection action and any adverse credit reporting relating to this disputed transaction be suspended while the investigation is underway.

I expect HomeChoice to resolve this matter fairly, correct any inaccurate account information, and confirm the outcome to me in writing.

I would also like to hear from other consumers who may have experienced similar problems with HomeChoice.

I want this matter investigated and resolved, not simply referred back to me for payment.