sS
sino S
1 reviews | Active since Jul 2016
18 Dec 2024, 02:58
A **** ! .. taking money from me yet account is settled.
I settled my account last week, yet they continue to take money from me. The account balance says I owe R5700 yet my account settled. Homechoice is ****ming me right now. Can u please pay me back my money. The balance on the account should be zero, but ur website says otherwise. I have no idea why u continue to take money from me. Can you fix this and pay me back. Close the account after.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
18 Dec 2024, 07:16Hi Sinokuphila,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely
The Customer Support Team
The Customer Support Team
Homechoice's reply18 Dec 2024, 07:16
Official
Hi Sinokuphila,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely
The Customer Support Team
The Customer Support Team
sS
sino S's updateReviewer Update
18 Dec 2024, 07:19Thanks. Please do. Because it is not fair. The account is settled. And I want it closed to prevent these debits.
sS
sino S's update18 Dec 2024, 07:19
Reviewer Update
Thanks. Please do. Because it is not fair. The account is settled. And I want it closed to prevent these debits.
Homechoice's replyOfficial
19 Dec 2024, 07:49Hi Sinokuphila,
Please check your emails, we have responded.
Regards,
Nosiphiwo
Please check your emails, we have responded.
Regards,
Nosiphiwo
Homechoice's reply19 Dec 2024, 07:49
Official
Hi Sinokuphila,
Please check your emails, we have responded.
Regards,
Nosiphiwo
Please check your emails, we have responded.
Regards,
Nosiphiwo