A question about my orders,where are they?

Dear Homechoice

I am a customer with Homechoice , recently on the 20 and 30 of may I placed my orders on Blanket and my son's duvet. My orders were successful because I received SMSes telling me that my orders were dispatched from Homechoice. My concern and biggest question is where are they now as I tried calling Homechoice and talked to the agent asking where are my orders,he told me he doesn't know them.So my question is where are my orders? Especial now is winter my family need those orders as urgently.