A nightmare that will not end
<p>I have a account with home choice and I was out of employment and I was not able to continue paying the account tegularily, my credit record is in shambles... I recently got a job and I made means a countless times to pay off this account but they refuse to give me any information with regards to my account all because I can not remember the cell phone number I used when I registered the account it was 3 years ago when I opened the account, I really want to pay this account off on my credit report it appears as R1400 I deposited R500 into their account in April till today I don't know weather they recieved the money or not its very frustrating to be in absolute darkness </p>
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Homechoice's replyOfficial
02 Jun 2016, 06:24Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply02 Jun 2016, 06:24
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team