A nightmare of a first time experience!

I am so disappointed with this company, considering that I am a first time customer I have been getting the most disgusting experience from Homechoice and their “customer care” team, I placed an order 2 weeks ago ( order no. ***7 ) their website gives the option of adding a new address to which I did but they still take my order to the old address, they then state that you can only change the address by emailing them with a proof of residence if this is the case why does the website have an “add new address “ option when placing an order ???? Fastforward to me having to submit all these documents for my new delivery I keep having to follow up on whether it’s updated and when will it be delivered all the consultants can say is that they don’t know what’s the delay as it’s with the courier, aren’t you supposed to communicate with the courier service to uphold the deliver time which is 7-14 days, next week will be week 3 and I have still not received my order. I have requested countless times to speak to a team leader or manager to which they state they will escalate and they never get back to me, instead I am getting bombarded with calls for promotions on their new sales or products. Last week Wednesday I explained my situation with Asanda M and she was so empathetic and told me she would get back to me with feedback as she can see on the system that there’s problems with my order, never heard from this individual since. I am truly disgusted and I really just feel the need to get a refund especially since I have paid cash for my order. This company really has left a bad taste in my mouth as a first time customer. What a disappointment.