ML
Mapula L

1 reviews | Active since Mar 2022

31 Jan 2023, 12:44

A HomeChoice account was **********ly opened using my ID number.

I have never opened a Home Choice account yet alone stepped into any one of their stores. I am unemployed. I mention this because someone used my ID number to open a HomeChoice account. They used their name but used my ID number. I honestly do not believe it was a mistake on HomeChoice's side this was done deliberately. This is *****!!! Aren't the employees required by law to ensure that registered and legal ID is used when opening an account, do they not they not check the bank papers etc?

Since calling in and speaking to HomeChoice's employees, no one has apologised. They said it would take 30 working days to fix this matter. But what happens to my credit score in the mean time.

I found out about the HomeChoice dilemma because I was checking on my credit score and found out that an account has been opened with HomeChoice but I have never opened an account. I am not the first person this has happened at HomeChoice. It feels as if this a regular occurrence for HomeChoice.

I am paying for the sins of another. And I am sure HomeChoice is not going o reply to this. I am angry and shocked at how HomeChoice conducts business.

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Replies (1)
Homechoice
Homechoice's reply01 Feb 2023, 08:11
Official
Hi Mapula.

Thank you for bringing this matter to our attention.

One of our staff members will be in contact with you shortly.

Regards.
Homechoice