NM
Nicola M

1 reviews | Active since Mar 2017

25 Mar 2017, 10:20

A disappointed client by Homechoice

<p>My morning was just ruined thanks to Homechoice lady Zoe Customer service Team leader!!!!!! I made an order last week telephonically the lady I made an order with did not confirm my old address I got a call today saying they tried to get hold of me they at Mpumalanga I am now staying in KZN for about 8 years they refusing to change the address on the system since I cannot remember the street name and that is not a problem I can phone my work place and get it the problem is the attitude I got when talking to the so called team leader Zoe you could just hear she is not willing to assist me. I felt like I'm a ********* trying to get the order I did not do. What ****is me off why when I ordered the lady who phoned me didn't confirm all my details???? because all this wouldn't be an issue now. I'm disappointed with Homechoice!!!!!!</p>

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Replies (1)
Homechoice
Homechoice's reply27 Mar 2017, 08:19
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team