A company that cares Less

<p>So I placed an order on 24/07/2017 for a samsung sound bar @ R250 a month (Order: ********** 1) but for me to do this, I had to first reset my details:</p> <p> </p> <p>1. I registered with you guys +/- 5 - 6 years ago. And in the interim I have moved +/- 6 times to different areas, and even different provinces. But NONE of my addresses I lived at corresponded on your system. So I had to have this updated to be able to reset my password and place the order. (Refer to a call with a LOVELY LADY on 24/07/2017 - she was fantastic)</p> <p>2. I then tried to place an order which failed, and I called in and spoke to a gent (also on 24/07/2017 - who went out his way and assisted me. No problems there</p> <p>3. So I wait.. as this item is to be a gift for my family on my bday this week. But low and behold your EVER so fantastic Rafeeq Galant the most gracious and lovely of people (NOT) calls me to confirm my details</p> <p>* ID - Check I get this, </p> <p>* EMAIL - Again I get this,</p> <p>* CELL - ooh 3/3 so far...</p> <p>* ADDRESS - yes I get this (Cause I live there for the last 4 years)</p> <p>* OLD ADDRESS - this I tell him again I cannot answer cause you guys dont have my addresses that I lived BUT he is adament he has it. I tell him to listen to the call on the 24/7 where I updated this cause YOU guys have the wrong address so you as a registered FSB want me to confirm incorrect info.. lovely!!</p> <p> </p> <p>BUT again the LOVELY ***** department you guys have who are SOOOOOOOO great at customer service cant think for themselves and take a little how to say common sense upon themselves. And I lose my ****.. And I cancel my order and he just lets it go.. cause you guys have THOUSANDS of people that want to buy from you. I mean what do i do for the company. NOTHING.. so you lose a client.. without worrying cause YOU have wrong info.</p> <p> </p> <p>You couldnt care less.</p>