A cash order not delivered & Bad customer service

I placed a cash order with Homechoice, on the 18th of May and I have been waiting for it for over a month and every time I call in I get a different story. I have had the information that the parcel is with Fast and Furious Courier, yet the very same courier's number does not go through. Homechoice promises every week that the order will be delivered but week in week out there's no delivery. I have just spoken to one of their consultants now and she says "There's nothing they can do to assist me" whether I want the order or the refund. I don't think I will ever order from them going forward because they are really disappoint and their customer support is also not help, and some of the ladies have a bad/horrible attitude. I am at odds, I don't know what to do... because this is frustrating and disappointing.