A business who cannot hold accountability

As per my last review. I received an email I was due a refund o don’t need to prove that only one refund was paid out and received because your banking team can confirm I was only paid once. As per the emails the emails below I was told I must get a refund and then Leanne calls me to tell me I must listen so she can explain how the messed up and I owe more money to a settled account because they don’t follow instructions.

On Mon, 24 Jan 2022 at 08:51, Mark Wagenaar <***> wrote: Hi Zenobia,

Thank you for your email.

Kindly note that the paid up letter has been attached as requested and the account has been flagged for closure, which should be complete within 3-14 days. Also, we have requested a refund for the overpaid amount.

Stop calling me and close my damn account and do not threaten me for a debit order on a closed account. When as per the email below o was guaranteed a refund. Two different people confirm closure so what’s up with Leanne Peterson..? Do you all work for the same company why don’t you fix your mistakes internally and stop holding clients accountable for internal matters.

Good Day.

Thank you for raising your concerns with us via Hello Peter.

We can confirm a debit order went off your bank account on the 21/01/2022.

A refund was requested and authorized on the 24/01/2022.

On the 25th a reversal was done for the same amount which means the money was paid back twice too you therefore you are liable for the about too be paid back too Homechoice as you requested a reversal and refund of one amount

Another confirmation account is closed but account is not updated on ITC as requested the day I settled.

On Wed, 23 Feb 2022 at 14:14, Nicholette Van Der Berg <***> wrote: Good day Zenobia Davids

Thank you regarding your email your account is paid up and you do not owe us anything.

Regards

nicholette van der berg customer processing agent office +***3 email *** address 78 Main Road, Wynberg, Cape Town, 7800

PLEASE REMOVE HOMECHOICE FEOM MY CRWDIT PROFILE AT ONCE AND SHOP THREATENING ME FOE PAYMENTS ON A CLOSED ACCOUNT