1 reviews | Active since Nov 2015
A bunch of ******
I cannot believe that what I've always heard about Home Choice being ****** just never happened to me. I called beginning of March to make sure that my account is closed as I had made a payment end of February. I spoke to a coloured gentleman who assured me that the account is closed and there will not be an further accumulations. I had overpaid by R8.20 therefore the account was in credit by that amount. Well a few days ago I received a statement saying I had been charged R3.65 interest. What on earth is this!! Why would you charge interest if the account is in credit and besides is this a lifetime account or something. Someone had better explain this nonsense to me. And you can kiss this customer goodbye because I am never buying from you again and I am going to make sure everyone I know is aware of your ********* ways. This is unacceptable and ********* business practice.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
