1 reviews | Active since Feb 2013
*****
Good day,
On the 20th of July 2023, I contact your call center to inquire why I am getting notification changes on my "apparent" home choice account, except I don't have nor will ever open an account with Homechoice.
I explained to the call center operator that this is ***** and that they need to cancel everything, on the weekend I got a call from Debt Collectors stating that I owe R5400.00 on an account that I notified your call center staff is *****ulent.
On calling your call center the lady I spoke to tried to get me to confirm an address that IS NOT mine and has never been and a cell phone number, that is not mine nor has it ever been.
This is ridiculous that despite my calls to cancel this you still went ahead and allowed the account to be opened *****ulently!!!
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
No response, Zero, Nada..... Now I get an email asking me to rate her service because apparently the issue has been "resolved to my satisfaction"??? I have not heard anything from her what so ever!
No response, Zero, Nada..... Now I get an email asking me to rate her service because apparently the issue has been "resolved to my satisfaction"??? I have not heard anything from her what so ever!