7 months query still not resolve

<p>I bought a dalas bedroom suit from home choice and it was delivered, 2 days later which was tghe 02 October 2016 i lodged a query that i am not happy because one on the side drawer fell andf the bed was a bit shaky, i was told that an accesor would come to see what was wrong, he came and advised me that the incorrect nail where used and that a replacement would be send, as that was what i wanted to be done. That is where my night mare began i called and called as nothing came and would be told that the previous person that i dealt with took my details wrong and everytime a new reference is given. December they delivered a head board of which i send back because i never said anything about the headboard. I called them the begining of February requesting them to come collect everything because i am not getting any joy i cant ven use the bed as i said it is not stable and requested that they sort out this query an they should advise how much if i still not to pay, and told them that i will only continue making payments once my query has been solved. I spoke to Leigh-Ann in March and she was rude on our first encourter asked me why would i throw away boxes even though i explained that i was never my intension to send the whole delivery back and there is no way i could have lived with those boxes in my house not knowing when am i gong tgo be assited, she assured m e that my query will be selsoved by 07 April that tghere warehouse people will call me. To this day 12 April my query still not resolved. their collection department call me daily and my account is accumulating arears. I want this to be resolved and maybe its time i take legal action</p>