TM
TEMOGO M
1 reviews | Active since Feb 2023
18 Aug 2025, 18:10
60lt Urn complaint
I bought a 60lt urn on the 27th of January 2025. Around June 2025 I decided to use it and upon lifting the urn the bottom part of the urn separated with the top part but because it was still working I continued using it. Recently it doesn’t work well, sometimes it switches on. Then on the 18August I decided to return the urn back to the store at home choice Burgersfort but I was told they cannot take the urn back without the receipt and the urn storage box. I explained that the box got destroyed due to moving but I didn’t receive any further help. I was told to return or fix the urn myself.
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Replies (2)
Homechoice's replyOfficial
19 Aug 2025, 07:56Hi Temogo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply19 Aug 2025, 07:56
Official
Hi Temogo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
TM
TEMOGO M's updateReviewer Update
21 Jan 2026, 15:01Please note that even today my urn was not fixed. It was returned unfixed and your company is nagging me for payment of something that is damaged. The reason why I bought from home choice is because I thought it is a reputable company and sells quality things.
The urn was still under warranty when I returned it for repairs. Why did I not get a replacement?
The urn was still under warranty when I returned it for repairs. Why did I not get a replacement?
TM
TEMOGO M's update21 Jan 2026, 15:01
Reviewer Update
Please note that even today my urn was not fixed. It was returned unfixed and your company is nagging me for payment of something that is damaged. The reason why I bought from home choice is because I thought it is a reputable company and sells quality things.
The urn was still under warranty when I returned it for repairs. Why did I not get a replacement?
The urn was still under warranty when I returned it for repairs. Why did I not get a replacement?